Contact us
Email support@vision-and-beyond.com.au. Tell us which phone you're using and what you were doing when the problem happened.
Common help
Moving to a new phone
On your old phone, go to Settings and choose Export my work. On the new phone, choose Import from a file. The file holds drafts, job details and settings only. Signatures are never included, so send or save your PDFs first. You can export a file and import one at any time. Phone backups don't move between iPhone and Android.
Subscriptions and billing
Gate Ready is $24.99 per month, including GST, after a one-month free trial. Subscriptions are managed through the App Store or Google Play. You can view or cancel a subscription in your store account settings, and billing and refund questions go to the store.
Updates
The app checks the App Store or Google Play for updates when you open it. You can also go to Settings, choose About Gate Ready and updates, then Check for updates. When an update changes the rules, the app asks you to install it before you continue. Your drafts and jobs stay on your phone.
Something looks wrong in the rules
Email us the state or territory, the job description and what you saw. Check you're on the latest version first, since rule changes arrive as app updates. The rules status page lists the regulation versions the app applies and any changes coming.
Your signed copies
Gate Ready doesn't keep signed copies for you. When you finalise a SWMS, the app keeps the finished PDF and the signatures on your phone, so you can send or save it again. They stay there until you choose Clear sensitive information and confirm you've saved or sent the PDF. Clearing deletes them from your phone and can't be undone. Keep your own copy of the PDF you sent or saved.
Gate Ready: SWMS for Tradies is a drafting tool. It doesn't certify, guarantee or verify compliance, and support can't tell you what the law requires for your job. Check with your regulator.